Who this policy covers
This policy applies to visitors, early-access applicants, account users, store owners, support contacts, and business customers who use Zelluvo to monitor ecommerce operations.
Legal
Privacy Policy
This policy explains what data Zelluvo processes, why we use it, and the choices available to you.
Last updated 4 July 2026
Data we collect
We may collect name, email, company/store name, login details, IP/device metadata, support messages, billing and subscription metadata, marketplace account metadata, supplier source URLs, SKUs, product data, stock and price data, order records, tracking details, operational notes, audit logs, and workflow settings.
Connected services
When you connect eBay, suppliers, shipping tools, email, or other integrations, Zelluvo may process the data needed to provide that connection, such as OAuth tokens, marketplace identifiers, product listings, order details, buyer shipping information, tracking references, supplier credentials, and API status logs.
How we use data
We use data to provide the service, secure accounts, operate monitoring and approval workflows, generate operational labels or reports, troubleshoot support issues, improve reliability, prevent abuse, maintain audit history, and communicate service updates.
Legal bases
Depending on the context, Zelluvo processes personal data to perform a contract, take steps before entering a contract, pursue legitimate interests in operating and securing the platform, comply with legal obligations, or act on consent where required.
Customer order data
Order and shipping data is used for operational workflows such as order review, tracking refresh, packing labels, dispatch packs, support, audit history, and exports requested by authorized users. It should not be used for unrelated marketing or resale.
Sharing and subprocessors
We may share limited data with hosting, security, email, analytics, payment, marketplace, shipping, support, and infrastructure providers that help operate Zelluvo. We do not sell customer order data.
Retention
We keep account, audit, order, product, supplier, and integration data for as long as needed to provide the service, meet legal or security obligations, resolve disputes, maintain audit history, and support backups. Customers can request deletion or export where applicable.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal data. We may need to verify your identity and account authority before acting.
International transfers
Zelluvo may use service providers in different countries. Where required, we use appropriate safeguards for international transfers.
Security
We use technical and organizational measures designed to protect data, including access controls, encrypted secrets where supported, audit logging, HTTPS, and operational separation between stores. No system can be guaranteed completely secure.
Children
Zelluvo is not intended for children or personal household use. It is designed for business ecommerce operations.
Changes
We may update this policy as Zelluvo, integrations, or legal requirements change. Material updates will be reflected on this page with a revised effective date.
Contact
For privacy questions, contact Zelluvo through the contact page. Do not send OAuth tokens, passwords, API secrets, buyer data exports, or supplier credentials through public forms.